This English text is provided for information only. The binding version of this policy is the Turkish original, published at Teslimat ve Kargo. In the event of any discrepancy between the two, the Turkish text prevails.
At Giftasmile we use the HepsiJET courier service to deliver your orders quickly and safely.
Your orders are prepared and handed over to the courier as soon as possible after your payment has been approved. Once your order has been dispatched, your tracking details are sent to you.
Delivery times may vary depending on product availability and your region. Once handed over to the courier, your order is delivered to your address within the delivery times determined by HepsiJET.
Public holidays, peak periods, weather conditions and delays originating from the courier company may affect the delivery time.
Once your order has been handed over to the courier, you can follow its status using the tracking number sent to you.
We recommend that you inspect the outside of the parcel when taking delivery. If you notice any damage, tearing or opening of the parcel, it is important to have the delivery agent record the situation in a report before accepting the product.
Please make sure your address details are complete and correct when placing your order. Giftasmile is not responsible for delivery problems arising from incorrect or incomplete address details.
At Giftasmile we work with care to make sure your orders reach you safely and quickly.
