This English text is provided for information only. The binding version of this policy is the Turkish original, published at İptal ve İade Koşulları. In the event of any discrepancy between the two, the Turkish text prevails.
Company name: BALZ E-TİCARET REKLAM TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Tax office: Ümraniye
Tax identification number: 1401001789
Address: ÜNALAN MAH. BESİM ÇEÇENER CAD. NO: 3 A İÇ KAPI NO: 4, ÜSKÜDAR / İSTANBUL
Refunds for products purchased through Giftasmile are handled under Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.
For standard products, the consumer may exercise the right of withdrawal within 14 days of the delivery date, without giving any reason.
The product being returned should, as far as possible, be sent together with its original packaging, the accessories supplied with it and any other complementary items. Where the product has been used in a way that prevents the right of return from being exercised, or where damage has occurred through the fault of the consumer, the provisions of the applicable legislation apply.
We recommend inspecting the outward appearance of the parcel when taking delivery. If any obvious transport damage is visible on the parcel, it is important to have the courier agent record the situation and, where possible, to draw up a report.
So that the order a returned product belongs to can be identified, the order number or invoice details must be included with the return shipment.
To obtain information about the return address and the shipping process, you can contact us at info@giftasmile.co.
For products prepared by Giftasmile to the customer's individual specification and containing personal details such as a name, photograph, message, date, design or similar, the circumstances in which the right of withdrawal cannot be exercised once production has begun are assessed under the applicable legislation.
For this reason, before an order for a personalised product is placed, the customer must carefully check the name, photograph, text, date and other personalisation details that will appear on the product.
Situations arising from personalisation details being supplied incorrectly or incompletely by the customer are not treated as a defective product.
That said, where the product has been prepared incorrectly by Giftasmile, does not match the specifications stated in the order, or is defective, the consumer's statutory rights are reserved.
Where production or preparation of the order has not yet begun, the customer may request cancellation of the order.
For personalised products, cancellation may not be possible once production, design or preparation has begun.
Please send your cancellation request to info@giftasmile.co as soon as possible.
If the cancellation request is approved, the amount paid is refunded in a manner appropriate to the payment method.
Purchases made over the internet through Giftasmile constitute distance contracts under Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.
Subject to the exceptions set out in the legislation, the consumer may exercise the right of withdrawal within 14 days of the date on which the goods were delivered to the consumer or to a third party designated by the consumer, without giving any reason and without paying any penalty.
In order to exercise the right of withdrawal, it is sufficient for the withdrawal notice to be sent to Giftasmile in writing or by means of a durable medium within the statutory period.
Where the right of withdrawal is exercised, the consumer must return the product purchased within the period specified in the legislation, counted from the withdrawal notice.
From the date the withdrawal notice reaches Giftasmile, and subject to the conditions laid down in the legislation, the price of the product paid by the consumer and any delivery costs collected are refunded within 14 days in a manner appropriate to the payment method.
Within the exceptions provided for in the legislation, the right of withdrawal may not be exercised in particular for:
The withdrawal exception relating to personalised products is assessed according to the nature of the product and the circumstances of the individual case.
Where the product does not conform to the contract at the time it is delivered to the consumer, or does not have the characteristics it should objectively possess, it may be treated as defective goods.
Where defective goods are identified, the consumer may exercise one of the optional rights available under Law No. 6502 on Consumer Protection.
These rights are generally:
Where the product is defective, the consumer's statutory optional rights cannot be removed on the grounds that the product was personalised.
Situations affecting the product such as:
are not treated as a defective product where they do not arise from the product being defective.
However, statutory rights and the provisions of the applicable legislation concerning whether the product is defective are reserved.
Where the right of withdrawal is exercised, the consumer must return the product in accordance with the obligations arising from the exercise of that right.
Where the product is used beyond what is necessary to inspect it for the purpose of exercising the right of withdrawal, in a way that reduces its value or quality, the consumer may become liable under the legislation.
For personalised products, it is important that any cancellation request is submitted before the production process begins.
Presenting the invoice or order details for the order helps refund and exchange requests to be concluded quickly.
For purchases made for commercial purposes, the applicability of the rights granted to consumers by consumer legislation is assessed according to the provisions of that legislation.
Where a return invoice needs to be issued, the customer is informed separately.
For any refund, cancellation, withdrawal or defective product request, you can reach Giftasmile through the contact channels below:
BALZ E-TİCARET REKLAM TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: ÜNALAN MAH. BESİM ÇEÇENER CAD. NO: 3 A İÇ KAPI NO: 4, ÜSKÜDAR / İSTANBUL
Tax office: Ümraniye
Tax number: 1401001789
E-mail: info@giftasmile.co
Consumers' statutory rights are reserved.
